Rules

1. GENERAL INFORMATION

1.1. These Rules for using the Service (hereinafter – Rules, Terms) define the conditions for using the Service. Before starting to use the Service, the User is obliged to fully read and agree with the following. In case of disagreement with any of the provisions of these Rules, the User must refuse to use the Service.

1.2. If the User does not complete the registration procedure on the website to create an account (hereinafter – Account), and at the same time still creates an Application on the Website, this confirms that he has fully familiarized himself with the Rules and accepts all conditions.

1.3. The Service under no circumstances acts as a party to transactions between Users, and Users who have accepted these Rules understand this and agree with it. The Service does not provide financial services, nor does it provide services for storing, transferring, exchanging electronic money and Funds, or exchanging them into cryptocurrencies.

All transactions on the Service are carried out directly between Users.

1.4. Regardless of whether the User has registered in the system or not, if the User uses the System – he automatically declares that he agrees with the Rules, has studied them, undertakes to comply with the Rules and periodically review the Rules for recent changes. If the User disagrees with these Terms in whole or in part at any time, he must stop using the Service.

1.5. The Service has the right at any time to make changes to these Rules, publishing them on the Service page. Such changes come into force from the moment of their publication, and the User independently bears responsibility for reviewing such Rules.

1.6. By using the Service, the User guarantees that he has reached the age of eighteen and has all rights, authority and capacity to conclude this agreement by accepting the Terms and further complying with them.

1.7. The Service has the right, at its sole discretion without explanation of reasons, to refuse to provide access to the Service features to any User.

1.8. All operations within the Service are carried out using virtual assets (title units), which are not official monetary funds (currency, money) of any state. In this regard, such terms and concepts as “value”, “purchase”, “sale”, “price”, “commission”, “rate”, “tariffs” and others, derivatives thereof or similar ones, found on the Service website are used exclusively for convenience of wording and cannot be implied as designation of what is strictly legally termed “currency exchange”, “currency purchase”, “currency sale”, etc., as well as other actions related to financial operations. All operations carried out within the Service are nothing more than assignment of rights of claim to information (virtual assets) and are regulated by the provisions of the terms of use of the relevant systems, services and the Civil Code of Ukraine, also does not work with residents and cards of the Russian Federation and Belarus.

1.9. The Service is provided fully automated on an “as is” basis. The Service does not provide any guarantees regarding error-free and uninterrupted operation or its individual components and/or functions. The User is not guaranteed that the Service will meet specific purposes and expectations of the User, preservation of User files and/or data, and no other guarantees are provided unless expressly specified in these Rules.

 

2. TERMS AND PROCEDURE FOR MAKING TRANSACTIONS

2.1. To create an application and its subsequent processing by the Service it is necessary:

— the User familiarizes himself with the Rules;

— formation of an Application for exchange of title units; the Application is considered formed provided that the User fills in all fields offered on the Service, each of which is mandatory when forming the Application;

2.2. Procedure for making Transactions:

— the User forms an Application for receiving/exchanging the selected title unit;

— the Application is processed automatically by the Service within 30 minutes after receiving confirmation of receipt of title units and/or other funds under the conditions specified in the Rules. Guaranteed execution of the application is 72 hours (3 banking days), otherwise the deposit is refunded by agreement of the parties

— after processing the Application, the Service automatically distributes reserves, information about which is displayed on the Website.

— the operation is considered completed at the moment the User receives full disposal of the entire volume of title units specified in the Application under the conditions provided in the Application.
— Return of funds by the client or the client’s bank without agreement is prohibited and may lead to loss of funds.

- We do not accept transactions from third parties.

2.3. The Service does not have access to information about Users' payment details, does not process such data, and therefore is not responsible for their safety.

2.4. The Service is not a payment system or payment operator, therefore provides exclusively technical accounting of virtual assets during Application processing. The Service does not carry out operations for transferring or storing Users' financial funds. The Service is not responsible for actions of any such third parties.

2.5. Claims regarding the quality of operation of the automated Service are sent to the email address indicated on the Service website for technical support.

2.6. Technical support considers a claim regarding the operation of the automated Service within 30 days from the date of receipt of the claim and provides a written conclusion based on the results of such consideration.

2.7. Technical support reserves the right not to justify the reasons for rejection of the Claim and also does not guarantee fulfillment (satisfaction) of all User requirements stated in the claim and bears no responsibility for such non-fulfillment.

 

3. OTHER TERMS

3.1. The User personally bears responsibility for payment of all taxes accrued as a result of or in connection with execution of Applications placed by him on the Service in accordance with applicable legislation or existing taxation practice, taking into account their possible changes.

3.2. The Service contains results of intellectual activity. By using the Service, the User acknowledges and agrees that all content and structure of the Service are protected by copyright and other intellectual property rights, and that these rights are valid and protected in all forms, on all media and in relation to all technologies, both currently existing and developed or created subsequently. No rights to any content of the Service are transferred to the User as a result of using the Service.

3.3. The Service guarantees and ensures non-disclosure of personal data about the User and his operations. The Service may provide information about User operations and other information about the User only upon request of authorized state bodies or official requests from representatives of payment systems if there are legal grounds.

3.4. The Service operates autonomously, performs exchange automatically, excluding liability for losses, lost profits and other User expenses resulting from delays, errors or failures in banking payments or electronic transfers.

3.5. If any of the Terms are recognized by any court or administrative authority of competent jurisdiction as invalid, this shall not affect the validity or enforceability of any other Terms, which remain fully valid unless otherwise provided by the legislation of Ukraine.

3.6. The Service is not responsible for failure or improper performance of the Rules if caused by force majeure circumstances, that is unavoidable actions under circumstances of irresistible force that could not have been known or foreseen in advance. Such circumstances include: hacker attacks, fire, flood, earthquake, tsunami, tornado, hurricane, typhoon, landslides, mudflows, snow avalanches, volcanic eruptions and other natural disasters; wars, revolutions, coups, strikes, sabotage and terrorist acts, robberies, accidents in power supply and communication systems, changes in legislation, actions of state authorities and their officials, if these circumstances directly affect execution of the Rules and their occurrence is legally certified. During force majeure, the parties have no mutual claims and each party assumes its own risk of consequences of force majeure circumstances.

3.7. Unforeseen circumstances contributing to failure of the automated Service to fulfill Application terms in due time also include:

— technical problems arising in operation of the Service;

— technical problems related to maintenance works or failures of payment systems;

— legislative actions of the government or executive authorities that prohibit or suspend operation of the Internet network, websites, electronic payment systems, banking institutions, etc.

- all transactions undergo AML (Anti-money laundering) checks. Addresses involved in money laundering will be blocked, and owners must pass KYC (know your customer) for unblocking

3.8. In case of such unforeseen circumstances, Application execution deadlines are extended for the duration of such circumstances. The automated Service bears no responsibility for overdue obligations under Applications.

 

4. Deposit Refund Conditions  

4.1. If Electronic units are received from the User to the Service in an amount different from that specified in the Application, the Service shall consider this as the User's instruction to recalculate the Application according to the actually received amount of Electronic units.

4.2.. If the number of received Electronic units differs from that declared by the User by more than 10%, the Service may unilaterally terminate the agreement by refusing to execute the Application and returning the received funds to the sender's details within the next 24 hours minus 5% of the amount + exchange withdrawal fee . 

When making a refund, all commission expenses for transferring Electronic units are deducted from the received funds at the expense of the User. The Service is not responsible for possible delays in refund if they occurred not through the fault of the Service.

In case of technical failure in the Service operation or occurrence of force majeure circumstances, the commission may be revised in favor of the client. 

Refund can only be made to the details sent from the email specified when creating the Application.

Please note that we store your funds only for 3 months. If during this period you do not apply for a refund, we are not responsible for storage and return of funds after expiration of the specified period. Please take this into account when conducting financial operations.

4.3. The User is obliged to pass identity verification in accordance with Service requirements, as well as provide photo and video proof of transfer of funds.

5. Cash Directions 

Stages of receiving cash:


1. Creating and paying for the Application
The first step is to create an Application by specifying your Telegram ID. If you have questions about the transaction or exchange process — write to our chat, we are always in touch.

2. Transfer of funds and rate fixation
After funds are received to our wallet, the rate is fixed automatically, and the Application is recalculated taking into account all included commissions.

3. Contact with the manager
After payment, a manager will contact you in Telegram — to confirm the code, choose the method and place of receipt. Available options depend on your city (office, exchange point, courier delivery).

⚠️ Important: Do not search for our contacts yourself — this may lead to fraud. Use only official communication channels.

4. Receiving cash
You arrive at the agreed location (including courier delivery) and receive cash by presenting only a unique code. Documents are not required.

 

---

Exchange Rules:

• Rate fixation:
  The rate is fixed at the moment funds are received. For cryptocurrencies — after network confirmations (up to 2 minutes delay and exchange rate are taken into account).
  Rate formation occurs taking into account current quotes on Binance and the established percentage of the exchange point in your selected city.

• Minimum amount and commissions:
  Exchange is possible from the equivalent of 10,000 USD. In some cities the threshold may differ. All main commissions are already included in the calculation. For smaller amounts — additional commission may apply.

• Issuance timeframes:
  Usually cash is issued within 24 hours after payment. In some cases — up to 72 hours.

• Cities:
  The list of available cities is displayed during Application creation. If yours is not listed — уточните в чате, individual issuance with modified tariff is possible.

• Issuance of “blue” USD:
  Commission for new series banknotes — from 0.5% to 1%. уточните у оператора.

• EUR issuance by denominations:
  The website indicates the rate for mixed banknotes. If specific denominations (50/100) are needed — уточняйте availability and possible surcharge.

• Courier delivery:
  Cash transfer by token. You send a photo of the banknote, the courier verifies the number. Transfer occurs in a car or outdoors, without waiting for recount.

• Receiving at office/exchange point:
  Banknotes are counted in your presence. You can quickly replace unsuitable ones if it does not take much time.

• AML check:
  All cryptocurrency transfers undergo automatic verification by an AML bot.

 

Temporary suspension of Applications in case of debts to partner services

The Service may temporarily suspend processing of User Applications, including payouts, if confirmed information is received about outstanding debt to affiliated or partner services.

In accordance with security policy and to maintain proper platform operation, the Service may receive such information from trusted sources. In case debt is identified, the Service has the right to:

• temporarily suspend processing of the current Application;

• inform the User about identified obligations;

• refer the User to the relevant service to resolve the situation;

• transfer a limited amount of data for User identification within the framework of the law and solely for the purpose of debt settlement.

The User agrees to the possibility of such information processing and undertakes to independently resolve financial matters with partner services.