Rules of the site

  Rules of the site   1. GENERAL INFORMATION   1.1. These Rules of using the service (hereinafter referred to as the Rules, Conditions) define the terms of using the Service. Before starting to use the Service, the User must fully read and agree to the following. In case of disagreement with any provision of these Rules, the User must refrain from using the Service.   1.2. If the User does not go through the registration procedure on the website to create an account (hereinafter referred to as the Account), and, at the same time, still creates an Application on the Website, this confirms that he has fully familiarized himself with the Rules and accepts all the conditions.   1.3. The Service in no way acts as a party to transactions between Users under any circumstances, and Users who have accepted these rules understand and agree to this. The Service does not provide financial services, nor does it provide services for the storage, transfer, exchange of electronic money and Funds, and their exchange for cryptocurrencies.   All transactions on the Service are carried out directly between Users.   1.4. Regardless of whether the User has registered in the system or not, if the User uses the System, he automatically declares that he agrees with the Rules, has studied them, undertakes to adhere to the Rules and from time to time review the Rules for any changes. In case of disagreement of the User with these Conditions in whole or in part at any time, he must stop using the Service.   1.5. The Service has the right to make changes to these rules at any time, while publishing them on the Service's page. Such changes take effect from the moment of their publication, and the User is solely responsible for familiarizing himself with such rules.   1.6. By using the Service, the User guarantees that he has reached the age of eighteen and has all the rights, powers, and capabilities to conclude this agreement by accepting the Terms and Conditions and then complying with them.   1.7. The Service has the right at its own discretion without explaining the reasons to refuse to provide access to the Service's capabilities to any User.   1.8. All operations within the service are carried out using virtual assets (tokens) that are not official monetary funds (currency, money) of any state. In connection with the above, such terms and concepts as "cost", "purchase", "sale", "price", "commission", "rate", "tariffs", and others derived from them or similar to them, found on the Service's website, are used solely for convenience of expression and cannot be implied as an indication of the conduct of what is strictly designated by legal terms such as "currency exchange", "currency purchase", "currency sale", etc., as well as other actions related to financial transactions. All operations carried out within the Service are nothing more than an assignment of rights to information (virtual assets) and are regulated by the provisions of the terms of use of the relevant systems, services, and the Civil Code of Ukraine also does not work with residents and cards of the Russian Federation and the Republic of Belarus.   1.9. The Service is provided fully automated on an "as is" basis. The Service does not provide any guarantees regarding error-free and uninterrupted operation or individual components and/or functions thereof. The User is not guaranteed compliance of the Service with specific goals and expectations of the User, the safety of files and/or User data, and also does not provide any other guarantees not expressly stated in these Rules.

2. TERMS AND PROCEDURE FOR TRANSACTIONS   2.1. To create an application and its subsequent processing by the Service, it is necessary:   User's familiarization with the terms of the Rules;   Formation of an Application for the exchange of virtual assets; The Application is considered formed if the User fills in all the fields offered on the Service, each of which is mandatory to fill in when forming the Application.   2.2. Procedure for Transactions:   The User creates an Application to receive/exchange the selected virtual asset;   The Application is processed by the Service automatically within 30 minutes after receiving confirmation of receipt of the virtual assets and/or other funds on the terms specified in the Rules. Guaranteed execution of the application is 72 hours (3 banking days), otherwise the deposit is returned by mutual agreement of the parties.   after processing the Application, the service automatically allocates reserves, information about which is displayed on the Website.   the operation is considered completed at the moment when the User receives into possession the entire volume of virtual assets specified in the Application on the terms provided in the Application.

Refunds by the client or the client's bank without approval are prohibited and may result in loss of funds.   We do not accept transactions from third parties. 2.3. The Service does not have access to information about Users' payment data, does not process such data, and, therefore, is not responsible for their security.   2.4. The Service is not a payment system or operator of payment transactions, therefore, it provides exclusively technical accounting of virtual assets during the processing of the Application. The Service does not carry out operations for transferring or storing Users' financial funds. The Service is not responsible for the actions of any such third parties.   2.5. Claims regarding the quality of the automated Service's operation are sent to the email address indicated on the Service's website for technical support.   2.6. Technical support considers a claim regarding the operation of the automated Service within a 30-day period from the date of receipt of the claim and provides a written conclusion on the results of such consideration.   2.7. Technical support reserves the right not to justify the reasons for rejecting the Claim and also does not guarantee the fulfillment (satisfaction) of all the User's requirements set forth in the claim and is not responsible for such non-fulfillment.   3. OTHER CONDITIONS   3.1. The User personally bears responsibility for paying all taxes levied as a result of or in connection with the execution of Applications placed by them on the Service, in accordance with applicable legislation or existing taxation practices, taking into account possible changes thereto.   3.2. The Service contains results of intellectual activity. By using the Service, the User acknowledges and agrees that all content and structure of the Service are protected by copyright and other intellectual property rights, and that such rights are valid and protected in all forms, on all media, and with respect to all technologies, both existing at present and developed or created subsequently. No rights to any content of the Service are transferred to the User as a result of using the Service.   3.3. The Service guarantees and ensures the non-disclosure of the User's personal data and their transactions. The Service may provide information about the User's transactions and other information about the User only upon the request of authorized state authorities or official requests from representatives of payment systems with lawful grounds.   3.4. The Service operates autonomously, exchanges are carried out automatically, excluding liability for losses, lost profits, and other costs incurred by the User as a result of delays, errors, or failures in bank payments or electronic transfers.   3.5. If any of the conditions of the Rules are found to be invalid by any court or administrative authority of competent jurisdiction, this will not affect the validity or enforceability of any other conditions of the Rules, which shall remain fully valid unless otherwise provided by Ukrainian legislation.   3.6. The Service shall not be liable for non-performance or improper performance of the Rules if this is caused by force majeure circumstances, i.e., irresistible actions under circumstances of force majeure, which could not have been known in advance or could not have been foreseen. Such circumstances include: hacker attacks, fire, flood, earthquake, tsunami, tornado, hurricane, typhoon, landslides, mudflows, avalanches, volcanic eruptions, and other natural disasters; wars, revolutions, coups d'état, strikes, sabotage and terrorist acts, robberies, accidents in the power supply and communication systems, changes in legislation, actions of state authorities and their officials if these circumstances directly affect the performance of the Rules and their occurrence is legally certified. During the period of force majeure circumstances, the parties shall have no mutual claims, and each of the parties shall assume its own risk of the consequences of force majeure circumstances.   3.7. Unforeseen circumstances contributing to the failure of the Service to fulfill the terms of the Applications in due time also include:   - technical problems that arise in the operation of the Service;   - technical problems related to maintenance work or failures in the operation of payment systems;    - legislative actions of the government or actions of executive authorities prohibiting or suspending the operation of the Internet, websites, electronic payment systems, banking institutions, etc.   3.8. In the event of such unforeseen circumstances, the deadlines for the execution of the Applications shall be extended for the duration of such unforeseen circumstances. The automated Service shall not be liable for overdue obligations under the Applications.   4. Conditions of deposit return     4.1 In case of receipt of Electronic Units from the User to the Service in an amount that differs from the amount specified in the Application, the Service shall consider it as an order of the User to recalculate the Application according to the actually received amount of Electronic Units.    4.2.. In case the number of received Electronic Units differs from the User's stated amount by more than 10%, the Service may unilaterally terminate the Agreement by refusing to execute the Order and return the received funds to the sender's details within the next 24 hours minus  5% of the amount + exchange withdrawal fee.   At realization of return all commission expenses for transfer of Electronic units are made from the received funds at the expense of the User. The Service is not responsible for possible delays in the return, if they occurred through no fault of the Service.   In case of technical failure of the Service or force majeure circumstances, the commission may be revised in favor of the Customer.   The refund can be made only to the details sent from the mail specified when creating the application.   Please note that we only hold your funds for 3 months. If you do not request a refund within this period, we are not responsible for storing and refunding your funds after this period. Please keep this point in mind when making financial transactions.   4.3 The user must undergo identity verification in accordance with the requirements of the service, as well as provide photo and video proof of funds transfer.

5.Cash directions

Steps to Receive Cash:
  1. Create and Pay for the Request
Start by filling out the request form and including your Telegram ID. If you have any questions — feel free to message us via chat.
2. Transfer Funds & Rate Lock
Once the funds reach our wallet, the exchange rate is automatically locked and recalculated based on current fees (already included in the total).
3. Manager Contact
After payment, our manager will contact you via Telegram to confirm the code and discuss the delivery method and location (depends on the city — office, exchange point, or courier). ⚠️ Important: Do not search for our contact info on your own — it may lead to scams. Use only official communication channels.
4. Cash Pickup
Arrive at the agreed location (even for courier deliveries) and receive your funds by providing the unique code. No ID or documents are required.  

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Exchange Rules:

• Rate Lock:
  The exchange rate is fixed when funds are received. For crypto, this happens after required network confirmations and includes up to 2 minutes of delay.
  The rate is formed based on the current Binance prices and the exchange office’s fee in the city you selected.
• Minimum & Fees:
  Minimum exchange amount is $10,000 equivalent (may vary by location). All standard fees are included. Additional fees may apply if below minimum.
• Processing Time:
  Normally, cash is issued within 24 hours after payment. In rare cases, it may take up to 72 hours.
• Availability by City:
  List of available cities is shown in the request form. If your city is not listed — contact us, it may be possible with adjusted rates.
• “Blue” USD Notes:
  Special series of USD notes may incur an extra fee (0.5% to 1%). Confirm with an operator.
• EUR by Denomination:
  Site rates are based on mixed denominations. If you need specific ones (like €50 or €100), check availability — extra fees may apply.
• Courier Delivery:
  Cash is delivered using a token system — you send a photo of a banknote, which the courier verifies. Cash is handed over quickly (often in or near a vehicle).
• In-Office / Exchange Pickup:
  Cash is counted in your presence. You can quickly request a note replacement if needed.
• AML Check:
  All incoming crypto transactions undergo automatic AML verification.

  Temporary Suspension of Requests Due to Debts to Partner Services The Service may temporarily suspend processing of the User's requests, including payouts, if confirmed information is received regarding outstanding debts to affiliated or partner services. To enforce security policies and maintain proper operation of the platform, the Service may obtain such information from trusted sources. In the event of an identified debt, the Service has the right to:

• temporarily suspend processing of the current request;
• notify the User about the discovered obligations;
• direct the User to the relevant service to resolve the situation;
• share a limited amount of data to identify the User, within the bounds of the law and solely for the purpose of resolving the debt.

The User agrees to the possibility of such information processing and undertakes to independently resolve financial issues with partner services.