FAQ

1. Is registration required?

Registration is not mandatory to create an exchange request.

Registered users gain access to:

• transaction history
• loyalty reward system
• partner account

2. Is it necessary to provide a real e-mail address?

Yes.

Your e-mail is used for:

• request confirmation
• changing payment details
• resolving disputes
• AML-related communication

Requests are processed only from the e-mail address specified during request creation.

3. Service operating hours

Requests are processed:

• automatically
• semi-automatically with operator assistance

The service operates 24/7/365.

Support hours: daily 10:00 – 22:00 (UTC+2 / site time).

Contact methods: live chat or official e-mail.

4. How to create an exchange request?

1. Select the exchange direction.
2. Enter the amount and payment details.
3. Confirm the request.
4. Follow the instructions provided in the request card.

The exchange rate is fixed at the moment of request creation (according to the direction regulations).

5. Account recovery

To restore access, contact support via the “Feedback” section.

For security reasons, additional verification may be required.

6. Is a refund possible?

Completed requests are final and cannot be canceled.

If the request is not completed:

• a refund may be issued
• payment system fees are deducted
• network fees may apply (for cryptocurrency transactions)

7. Loyalty program

Every registered user participates in the cumulative loyalty system.

Your personal coefficient:

• is calculated automatically
• depends on total turnover
• affects the final exchange rate

Your current level is displayed in your personal account.

8. Partner program

A unique referral link is available in the “Partner Account” section.

Reward is credited:

• from 5% to 25% of the service profit
• percentage depends on the volume of referred users’ transactions

Rewards are credited automatically.

9. Processing and fund crediting

After payment is received, the request is moved to processing.

Status “Completed” means funds have been sent to the specified details.

Crediting time depends on:

• blockchain load
• payment system
• recipient's bank

Bitok777 does not influence internal regulations of third-party services.

10. Request statuses

The current status is displayed in the request card and personal account.

Each status reflects the current stage of processing.

11. Incorrect payment details

The service is not responsible for transfers made to details specified incorrectly by the user.

Please carefully verify all data before confirming the request.

Upon request, we may provide information about the destination details.

12. Exchange above available reserve

To process an amount exceeding the available reserve:

• contact the operator
• agree on the terms

A reserve notification feature is also available.

13. Additional questions

If the required information is not available in this section, please contact support via the official communication channel.