1. Creating a Request

1. User independently selects the exchange direction on the Bitok777.net website according to their needs.
2. When creating a request, it is necessary to provide all current details for receiving funds, as well as a valid email for communication.
3. Payment for the request must be made exclusively from the details specified during its creation. Transactions from third parties are not accepted.
4. Before creating a request, the user must familiarize themselves with the current Exchange Rules posted on the website.
5. It is recommended to verify the cryptocurrency address in advance for AML compliance to ensure the wallet passes system checks and funds are credited correctly.
6. Payment for the request must be made strictly to the address generated by the Bitok777 system. Using third-party addresses or details is prohibited.

2. Service Operation Mode

1. The Bitok777 service operates in automatic, semi-automatic, and, in certain directions, manual mode.
2. The method of processing a request depends on the chosen exchange direction, transaction amount, and current system load.

3. Status of Completed Request

1. If the request status is marked as «Completed», it means the funds have been sent by the system to the details specified by the user.
2. The actual crediting time depends on the regulations of the recipient bank or payment system.

4. Fund Credit Regulations

1. In most cases (up to 97%) payments are made instantly.
2. In rare situations, processing may take from 30 to 180 minutes.
3. When transferring to certain banks, the crediting period may take up to 72 hours, depending on the request submission time and internal bank regulations.
4. In some cases, a single request payment may be made in multiple transactions.
5. On weekends and holidays, processing times may increase. Users are advised to take this into account when creating a request.

5. If the Payment Has Not Arrived

1. If, after the established deadlines, the funds have not been credited to the specified details, the user must contact support via the official website.
2. A detailed description of all possible request statuses is posted in the corresponding section of the website.